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Apartment Therapy Marketplace
Experiencing an issue? We've laid out our expert help here.
Why isn't my listing showing up in searches?
Login and Password
Why can't I join with my email address?
Why is my password not accepted when creating a new account?
Why can't I log in with my email address or password?
Why can't I log in using my Facebook/Twitter/Google account?
Why was my account blocked/blacklisted?
Why does my account status show as bounced?
How do I change my Store location?
Why can't I personalize my Store's link?
Why is my exact address showing up on my listings?
Corner and Listings
Why is my Store background image blurry or cut off?
Why can't I contact the Seller on a listing?
Why can't I publish a listing?
How do I adjust the listing thumbnail image?
Messages and Inbox
Why is my inbox not showing a message?
Alerts and Notifications
Where is my Password Reset email?
How do I allow access to my location, camera or photos for the Marketplace app?
How do I set up push notifications for the app?
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