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Apartment Therapy Marketplace
Experiencing an issue? We've laid out our expert help here.
How do I change my search location?
Why isn't my listing showing up in searches?
Why does the back button take me to the top of the search results?
Login and Password
Why can't I join with my email address?
Why is my password not accepted when creating a new account?
Why can't I log in with my email address or password?
Why am I being signed out of my account?
Why can't I log in using my Facebook account?
Why was my account blacklisted?
Why does my account status show as bounced?
Why is my account disabled?
Why is the Sell It Button not working?
How do I change my physical location?
How do I fix my profile picture?
Why can't I save my vanity address?
Why is my email address not showing as verified?
Why can't I link Facebook or Twitter to my account?
Why is my exact address showing up on my listings?
Credits and Certification
Why was my credit purchase cancelled?
Corner and Listings
How do I change the keywords shown on my corner?
Why is my corner background image blurry or cut off?
How do I change my member stats?
Why can't I contact the Seller on a listing?
Why can't I publish a listing?
How do I adjust the listing thumbnail image?
Why can't I re-list or promote a listing?
Messages and Inbox
Why did a blacklisted member contact me?
Why is my inbox not showing a message?
Alerts and Notifications
Where is my Email Verification or Password Reset email?
Why wasn't my listing in the Weekly Digest email?
How do I allow access to my location, camera or photos for the Marketplace app?
How do I set up push notifications for the app?
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