Advice and answers from the Apartment Therapy Team

Please contact the seller immediately with any shipping concerns. We recommend adding package tracking and shipping insurance on your purchases in order to protect against loss or breakage.

The seller’s return policy should always be negotiated before payment is sent. Since returns are dealt between buyer and seller, the waiting time can vary. Not all sellers will offer or include information regarding returns on their listings. Sellers are only required to accept returns if the item is substantially not as they advertised. 

If you do not receive the order that you paid for, or if it’s substantially not as advertised, immediately contact Apartment Therapy Marketplace Support at marketplace@apartmenttherapy.com.

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