Once payment is made, all sales are final unless the seller offers or chooses to accept a refund. If the buyer requests a refund and the seller is not willing to accept, then the buyer needs to prove the item is substantially not as it was advertised within the listing. 

 If you do not receive the order that you paid for, or if it’s substantially not as advertised, immediately contact Apartment Therapy Marketplace Support at marketplace@apartmenttherapy.com.

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