Apartment Therapy Marketplace reserves the right (but have no obligation) to mediate disputes between members for the sole purpose of customer satisfaction and conflict resolution. Our mediation does not constitute our involvement with the transaction. The outcome of our mediation shall not restrict other legal remedies and rights you may have. In the event that we mediate a dispute, you agree to hold Apartment Therapy Marketplace, its officers, employees, agents, and successors not liable for losses or damages resulting from the resolution.

If a conversation results in a dispute, we recommend contacting Apartment Therapy Marketplace Support at marketplace@apartmenttherapy.com with all relevant details as soon as possible.

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