When it comes to buying and selling online, scammers and spammers can be a real threat. At Apartment Therapy Marketplace, we go the extra step to enlist machine-learning software to maintain the security of the site and the privacy of our users.

Our fraud detection software monitors all user activity and assigns each user a fraud score based on their activity or unique user data. Once a user's fraud score reaches a certain level, they are automatically blacklisted from the site. Users who have been blacklisted are logged out of their account and are unable to log in while their account is blacklisted.

If your account was incorrectly blacklisted, contact customer support to authenticate your identity and whitelist your account.

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