Advice and answers from the Apartment Therapy Team

We do not support returns for buyer’s remorse. Once payment is made, all sales are final unless the seller chooses to accept a refund. 

If the buyer requests a refund and the seller is not willing to accept, then the buyer needs to prove the item is substantially not as it was advertised in the listing and contact Apartment Therapy Marketplace Support at marketplace@apartmenttherapy.com to facilitate a refund.

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