Advice and answers from the Apartment Therapy Team

Apartment Therapy Marketplace is temporarily removing the payment platform to completely rebuild it. As of May 22nd, sellers will no longer be able to request payment from buyers using the secure payment platform. Creating or updating a Seller Payment Account will be disabled after June 1st. For users with an existing Seller Payment Account, the withdrawing funds tool is available until June 30th. You can also contact customer support at payments@apartmenttherapy.com for assistance withdrawing funds manually (via check or PayPal).

Once a order is complete, you can withdraw funds by logging into your account and accessing your Withdraw Funds page. Here you will be able to see your Withdraw History from day one with a cumulative total funds, past withdraws, pending funds and available funds. Click on the Withdraw Funds button to deposit your available funds into your linked bank account. Funds will be transferred the next business day.

If you have not yet created your Apartment Therapy Marketplace Seller Payment account and have had it verified, you will need to do that first. For security purposes, there is a one time 2-day hold on all new payment accounts. Keep in mind that this delay is only for new accounts and all future withdraws will be immediate. You can find out how to add your Seller Payment account here.

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