Advice and answers from the Apartment Therapy Team

We're sorry to hear that the seller has not replied to you. We routinely follow up with members who have unread or un-responded to messages. Members who continue to be inactive and/or unresponsive have their account disabled, or temporarily de-activated, until they are able to resume selling. 

If it has been longer than 48 hours, send Apartment Therapy Marketplace Support an email at and we will reach out to the member on your behalf.

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