A Bounced label near your username means that our non-optional email notifications sent to your personal email address have been bounced, or are unable to be delivered. Since receiving our system email notifications are crucial to buying and selling on Apartment Therapy Marketplace, we limit your account features until the email delivery issue has been fixed.

Please note that our email notifications may have bounced if you have accidentally marked one of our emails as spam. 

If so, your ESP will block all future emails from Apartment Therapy Marketplace. You can fix this by removing those emails from your spam folder and adding the following email addresses to your email contacts: marketplace@apartmenttherapy.com & marketplacenotifications@apartmenttherapy.com.

To re-enable your Bounced account, please contact Apartment Therapy Marketplace Support at marketplace@apartmenttherapy.com

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